Refund policy

Please inspect your order once received and contact us immediately if the item is defective, damaged or if you were sent the wrong item, so that we can evaluate the issue and make it right.

We want you to love your nails, but we also understand that things can occasionally go wrong. Please read our returns and refunds policy carefully before placing your order.

For hygiene and safety reasons, we do not accept returns or exchanges for change of mind, sizing issues, or personal preference. All our press-on nails are classified as personal-use items and are not eligible for return.

Damaged, Faulty, or Incorrect Orders

If your order arrives damaged, faulty, or incorrect, please contact us within 14 days of receiving your order. We’ll be happy to offer a replacement or refund in accordance with your local consumer laws.

To help us resolve the issue quickly, please include:

• Your order number

• Clear photos of the item and packaging

• A brief description of the issue

Replacements

If your item is approved for replacement (e.g. due to damage, missing nails, or wrong style sent), we’ll send a new set at no extra cost.
Replacements are subject to availability, as some of our designs are limited or handmade in small batches. If we no longer have your original design in stock, we’ll offer:

• A similar style of your choice, or

• A full refund to your original payment method

We aim to process approved replacements within 5 business days.
Shipping times for replacement items may vary depending on your location.

Refunds 
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at adewiestudios@gmail.com.