Shipping policy

Timeframes

As our Dewie nail sets are all made to order, please allow 2-5 days, depending on volume, for your order to be crafted and processed before it is dispatched.

Estimated Shipping Times are shown at checkout. Please note that postage to outer/rural areas may take longer than usual. Delivery times may also vary due to customs, holidays, or carrier delays.

Tracking is included on all orders. We currently only accept orders for Australia, New Zealand, United States, United Kingdom, Canada and Singapore.

Costs

AU: Standard for AUD$10.00 and Express for AUD$15.00

For international shipping rates, please refer to the checkout page.

Due to hazardous goods restrictions, any order containing Nail Kits with nail glue will only be posted domestically via Standard postage.

Free shipping may apply for orders over a certain amount, please refer to the checkout page or banner for current offers.

Customs & Import Fees

Customs duties or import taxes are calculated at checkout where possible. These are determined by your country’s regulations and must be paid upon checkout.

UK customers:

Due to UK border tax regulations, we can only accept UK orders with a minimum cart value of £135. Free shipping provided.

All UK orders will incur a 20% VAT import charge (calculated on total cost of the items, shipping fees, and any customs duty) and handling fee.These are payable by the customer upon package arrival at customs.

Singapore customers:

Please note that orders over $400 SGD incur an import tax. This is payable by the customer upon package arrival at customs.

Lost or Delayed Parcels

Once your order is handed over to the carrier, we are not responsible for delays due to shipping partners or customs. However, if your order appears to be lost or severely delayed, please reach out — we’ll do our best to help you resolve it.

Shipping Address Accuracy

Please double-check your shipping address before placing your order. We cannot replace or refund orders shipped to an incorrect address provided by the customer.

Order Cancellations

If you need to cancel your order, please contact us immediately. We will do our best to accommodate your request if the order has not yet been processed or shipped.

Once your order has been shipped, we are unable to cancel or refund it unless it arrives damaged or faulty.